Privacy Policy

This Privacy Policy explains how GreenForge Machinery collects, uses and protects your personal information.

GreenForge Machinery is committed to protecting your privacy and handling your personal data in a transparent and secure manner.

Information We Collect

We only collect personal information where necessary to provide our services. This may include:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Payment details
• Order history
• IP address and website usage data

This information is typically collected when you:

• place an order
• contact us
• create an account
• subscribe to marketing communications
• use our website

How We Use Your Information

We use your personal information to:

• process and fulfil your orders
• arrange delivery of goods
• provide customer support
• communicate with you about your order
• process payments and refunds
• prevent fraud and improve website security
• improve our website, products and services
• send marketing communications where you have consented

We only collect and use your personal data where we have a lawful basis to do so.

Sharing Your Information

We do not sell or trade your personal information.

However, we may share your information with trusted third parties where necessary to provide our services, including:

• delivery and courier companies
• payment providers such as Stripe, Klarna, PayPal and Clearpay
• website hosting and technical support providers
• review and feedback platforms
• fraud prevention and security providers
• analytics and marketing service providers

We may also disclose information where required by law or to protect our legal rights.

Marketing Communications

If you opt in to receive marketing communications, we may contact you by email with updates, offers and product information.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help our website function correctly.

Cookies may be used to:

• remember your preferences
• keep items in your shopping basket
• improve website performance
• analyse website traffic and visitor behaviour
• support marketing and advertising activities

Cookies may be session-based (deleted when you close your browser) or persistent (stored for a longer period).

You can control or disable cookies through your browser settings.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, loss or disclosure.

Payment information is processed securely through trusted third-party payment providers and is not stored directly on our servers.

Data Retention

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and tax obligations.

Your Rights

Under UK data protection laws, you have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of your data where applicable
• object to or restrict certain processing activities
• withdraw consent for marketing communications
• request transfer of your personal data

To exercise any of these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

GreenForge Machinery
Email: sales@greenforgemachinery.co.uk

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.